Get in touch
Seven routes depending on what you need — general & account, product help, billing, privacy & data, legal, press, and editorial. Response time targets below.
The fastest channel depends on what you need:
General questions, account help, feedback and feature requests: email [email protected]. Response targets: Elite within 1 working day, Pro within 2 working days, Free within 3-5 working days.
Something not working, a how-to question, or a bug report: email [email protected]. Logged in? The in-app Support button attaches your account context for a faster fix.
Payment issues, refunds and subscription changes: start with billing help — where Pro is sold, trials, cancelling and refunds, with a form that attaches your account details. Or email [email protected].
Subject-access, deletion and data-correction requests, and any GDPR query: email [email protected]. Response within 30 days as required by law.
For DMCA, advertising-standards queries, or other formal legal correspondence: email [email protected]. Statutory response timeframes apply.
Media enquiries, partnerships, affiliates, and API / data-licensing / B2B requests: email [email protected]. Include a brief use case; put any deadline in the subject line.
Corrections to published content: email [email protected] with the page URL and the specific claim. Factual errors are usually handled within 48 hours.
Our targets:
We're a small team. We don't run a 24/7 support desk. We do read everything that comes in and we reply to everything that needs a reply.
A few things we won't do over email, for security and policy reasons:
Operating entity, company-number, and registered address details are listed in the terms of service. For any correspondence requiring a postal address, use the address listed there.